Privacy policy
Last updated: September 2026
This policy explains what personal information The Laser & Aesthetics Company collects through this website, why, and what your rights are. It's written in plain English rather than legal boilerplate. If anything is unclear, contact us using the details below.
Who we are
The Laser and Aesthetics Company Limited (company no. 13270727) is the data controller for the information described in this policy. We are based in Stevenage, Hertfordshire SG1 2NJ. You can contact us at info@thelaser-aestheticscompany.co.uk or on 07802 655236.
What the enquiry form collects
If you use the enquiry form on this website, we collect:
- your name, phone number and email address
- the treatment you're interested in
- your preferred contact method and the best time to reach you
- any optional message you choose to add
- confirmation that you are aged 18 or over and that you consent to us contacting you, where the form asks for these
We ask you not to include any health or medical information in the form, such as medical conditions, medication or skin history. If we need that information ahead of a consultation, we'll ask for it separately, in a way designed to handle it properly.
Consultation and consent forms
Consultation and consent forms, and any medical history taken ahead of treatment, are handled through Faces (facesconsent.com), a consultation and consent platform used by aesthetics clinics. Faces has its own privacy policy governing the information you give it directly, which we'd encourage you to read.
Treatment records, including consultation and consent forms, are kept for as long as required for clinical and insurance purposes.
Why we use your information
We rely on the following lawful bases under UK GDPR:
- Taking steps at your request before entering into a contract (Article 6(1)(b)), when you enquire about booking a treatment.
- Legitimate interests, to respond to your enquiry, keep basic records of our correspondence, and run the business.
We do not use your details for marketing unless you separately ask us to.
Who processes your information
| Who | What for |
|---|---|
| Netlify, Inc. | Hosts this website and processes enquiry form submissions. Netlify may process data in the United States, under appropriate safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses. |
| Our email provider | Delivers enquiry notifications and lets us reply to you. |
| Google Fonts | Loads the typefaces used on this website. Your device sends your IP address to Google's servers to do this. |
| Faces | Handles consultation and consent forms, and medical history taken ahead of treatment, under its own privacy policy. |
We never sell your personal information to anyone.
Cookies
This website does not set any cookies and does not use analytics or tracking of any kind. If that changes in future, we'll update this policy to explain what's used and why.
How long we keep your information
Enquiries that don't lead to a booking are deleted after a reasonable period. We don't keep enquiry data for any longer than necessary, and we review what we hold regularly.
Your rights
Under UK data protection law, you have the right to:
- ask us for a copy of the personal information we hold about you (access)
- ask us to correct anything that's inaccurate (rectification)
- ask us to delete your information where we have no continuing need to keep it (erasure)
- ask us to restrict how we use your information in certain circumstances (restriction)
- object to processing we carry out on the basis of legitimate interests (objection)
- ask for your information in a portable format, where it applies (portability)
- withdraw consent at any time, where consent is the basis for processing
To exercise any of these rights, email us at info@thelaser-aestheticscompany.co.uk. We'll respond within one month.
Complaints
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Social media
Our Instagram and Facebook pages are run by Meta Platforms, which has its own privacy policy covering any interaction you have with us there.
Changes to this policy
We may update this policy from time to time, for example if the way we collect or use information changes. The date at the top shows when it was last updated.